Challenges in the Implementation of Ease of doing Business (R.A. 11032) in the Department of Human Settlement and Urban Development Region I

AUTHOR(S)

SYDNEY L. PURISIMA JOVER A. GAMATA, JD, PhD

ABSTRACT

—— This study investigated the compliance of the Department of Human Settlement and Urban Development (DHSUD,) Region 1, on the implementation of R.A. 11032 Ease of Doing Business (EODB), as perceived by its stakeholders, along Accountability, Regulation and Implementation, Functionality and Technical Aspect, Clients Satisfaction, and Feedback Mechanisms. It also determined the challenges/barriers encountered by the Service Providers, Service Seekers, and among departments. in compliance with R.A. 11032.The population of this study consisted of 120 stakeholders of the Department of Human Settlements and Urban Development (DHSUD) which is composed of 40 Real Estate Developers, 20 Real Estate Service Practitioners (brokers/salespersons/business firms), 40 Local Government Units (LGUs), and 20 Homeowners’ Associations. Findings of the study revealed that 1) The Department of Human Settlement and Urban Development (DHSUD) “Very Much Complied” on the implementation of R.A. 11032 in terms of “Accountability,” and “Complied” along “Regulation and Implementation”, “Functionality and Technical Aspect.” “Client Satisfaction,” and” Feedback Mechanisms;” 2) The Service Providers of DHSUD “Moderately Encountered” challenges/barriers in the implementation of R.A. 11032; 3) The problems/barriers in the implementation of R.A. 11032 were “Not Encountered” by the Service Seekers; and 4) The problems/barriers were “Not Encountered” by the departments. 5) There is no significant relationship between the Level of Compliance of DHSUD, Region 1 in terms of Accountability, Regulations and Implementation, Functionality and Technical Aspects, Clients Satisfaction and Feedback Mechanisms, and the Challenges Encountered by the Service Providers, Service Seekers and Among Departments. The following recommendations are hereby forwarded based from the findings and conclusions of the study: 1) To uphold high standard of service delivery, DHSUD should provide continuous training and capacity-building for DHSUD staff to ensure they are equipped to handle new and updated regulations; 2) Monitor the implementation of EODB directive with periodic reports and evaluation to identify areas for improvement and ensure compliance. 3) To reduce bottlenecks and improve efficiency, DHSUD may implement digital platform and one-stop-shop for permits, licenses, and other housing related transactions; 4) Provide training programs for DHSUD officials and staff on EODB principles and compliance requirements; and 5) Ensure that online platforms used by DHSUD are user-friendly, stable, and accessible to the public with easy-to-understand instructions. Keywords — compliance, R.A. 11032, accountability, public service delivery, red tape