Digital Payment System and the Level of Delivery of Basic Public Services in Local Government Unit of Marihatag, Surigao del Sur

AUTHOR(S)

RUSTICO B. ESTOPA III CHARITY D. DIAMANTE JORESSA JEROME P. RAGAY RYAN P. VILLASARIO JEASON V. CANAPE

ABSTRACT

— This study examined the status of the implementation of the digital payment system and the level of delivery of basic services. The implementation of digital payment system represents a significant advancement in enhancing the transition to digital platforms that significantly streamline financial transactions, reduce operational costs, and improve efficiency in public service delivery. The research employed a descriptive correlation research design. There were 100 respondents, 47 LGU employees and 53 clients. Fifteen of the LGU employees, who are about 23-30 years old, the majority were females, and twenty-four were married. Thus, thirty (30) are college graduates and 14 employees attended on training for Operation on ICT literacy, and eighteen (18) employees belonged to 11-20 years in the service. Twenty (20) clients of them are between the age of 41-50 years old, thirty (37) of the clients are married, and twenty-five (25) of the clients who availed the type of services are business permits and licenses. Based on the findings on the status of implementation of digital payment system in digital collection is implemented, digital payment is partially implemented, and the electronic fund transfer is implemented. Thus, the level of delivery of basic public services in terms of collection of taxes and other revenues and issuance of receipts is satisfactory. Most serious problem encountered in the implementation of digital payment system is loss of internet connection and disruption of power outage. Moreover, the null hypothesis is rejected because both one-tailed p-value and twotailed p-value are lower than the 0.05 level of significance, therefore there is a significant relationship between the status of the implementation of the digital payment system and the level of quality service. Furthermore, the comprehensive digital payment system initiatives can be implemented. Keywords — Digital Payment System, Delivery of Public Service, Public Management, Client Satisfaction, Descriptive Correlation