Managerial Competencies of Managers of Micro, Small and Medium Enterprises (MSMEs) In Dipolog City: A Survey

AUTHOR(S)

ARNELLE ROSE M. GAJETELA, CPA, MBA, CFMP

ABSTRACT

— This study is a survey of the managerial competencies of Micro, Small, and Medium Enterprises (MSMEs) managers in Dipolog City in the calendar year 2022. It is principally anchored on the Theory of Modern Management by Henri Fayol and uses the descriptive research method utilizing a questionnaire as the principal tool for gathering data. The respondents were taken from 50 MSME establishments, of which 50 managers and 100 employees were chosen. The collected data was statistically treated using frequency counting, percent, weighted mean, Wilcoxon Rank-Sum U-Test, and Kruskal-Wallis H-test. It was found that most of the managers and employees of MSMEs in Dipolog City are young, educated female adults who are relatively new to the establishments. The managers also assessed themselves as highly practicing planning, organizing, commanding, coordinating, and controlling. This concurs with the employees’ assessment of their managers as well. Also, the study showed no significant difference in the level of managerial competencies as assessed by the managers when grouped according to profile. However, there is a significant difference in planning and coordination as assessed by the employees when grouped according to age. There is also a significant difference in organizing as assessed by the employees when grouped according to their sex. Finally, it was revealed that there is no significant difference in the level of managerial competencies as assessed by the managers and the level of managerial competencies as assessed by the employees. Thus, it is recommended that MSME owners periodically evaluate the managers’ and employees’ performance to ensure smooth and continued longevity in operations. Concerned agencies, legislators, and policy makers are encouraged to conduct training and seminars to ensure competency among managers and employees. Lastly, future researchers are highly encouraged to conduct a separate study. Keywords — MSME, Managerial Competency, Managers, Employees, Planning, Organizing, Command, Coordinate, Control