ISSN: 2782-893X
eISSN: 2799-0664
ISSN: 2782- 893X
— The implementation of e-Konsulta, a digital health platform introduced by the Department of Health, aims to improve accessibility and quality of healthcare services through online consultations. This study evaluates the extent of implementation of e-Konsulta from the perspectives of healthcare workers, assessing key areas such as accessibility, quality of care, benefit packages, reporting roles, and provider performance. A descriptive-correlational design was employed using a survey questionnaire distributed to 50 healthcare workers. The respondents’ profiles were analyzed alongside their assessments of eKonsulta across the identified domains. Data were analyzed using descriptive statistics and inferential analysis to identify any significant differences or relationships between respondent profiles and their evaluations. The results indicated that healthcare workers rated the implementation of e-Konsulta positively. Areas such as quality of care and provider performance received particularly high ratings. Statistical analysis showed that certain demographic factors, such as age and years of service, influenced the extent of implementation of e-Konsulta, particularly regarding provider performance and the accessibility of services. Findings revealed that healthcare workers consistently rated the program highly across all domains, particularly in affordability, provider professionalism, and overall quality of care. The study concludes that e-Konsulta is an effective and innovative approach to healthcare delivery. However, to maximize its impact, the Department of Health must address gaps in client education, strengthen follow-up procedures, and improve transparency in reporting mechanisms. Targeted training, digital literacy programs, and enhanced communication strategies are recommended to ensure inclusive, informed, and sustainable adoption of the platform. It is recommended that the Department of Health enhance training for both healthcare workers and clients, particularly regarding reporting roles and benefit package utilization. Furthermore, efforts to increase client engagement and streamline communication about the platform’s features and benefits should be prioritized. Keywords — e-Konsulta, telemedicine, healthcare accessibility, digital health, client satisfaction